Last Updated: August 2026
1. Cancellation
Because our services involve time, resources, and customized work, cancellations after work has commenced may not be eligible for a full refund.
2. Refunds
Refund requests will be reviewed on a case-by-case basis.
If a refund is approved, the amount refunded may depend on the work already completed and any costs already incurred.
3. Before Work Begins
If a customer requests cancellation before work has started, we may provide a refund subject to any applicable payment processing fees.
4. After Work Has Started
Once work has commenced, payments may be non-refundable, particularly where significant work or customized services have already been completed.
5. Third-Party Costs
Fees paid to third-party platforms, advertising platforms, hosting providers, software providers, or other external services may not be refundable.
6. Contact Us
For cancellation or refund requests, please contact Northstar Digital with your order details and reason for the request.
We will review the request and respond as soon as reasonably possible.